It would be an understatement to say approaches to learning, and the needs of learners, have changed during the pandemic. Before COVID-19, there had already been a move towards improving the engagement of learners to match expectations within the digital landscape. ...
More »Centralised customer teams – the missing piece that will boost retention: opinion
The competition to enrol new students has continually pushed tertiary institutions to strengthen their future student teams – to listen and take a more consultative approach. With continual COVID disruptions, the competition has now got tougher. Indeed, high performing customer ...
More »Why the student voice matters in today’s digital world – opinion
COVID-19 has changed not only how higher education is delivered but the experiential nature of study. It’s time providers fundamentally rethink the role of the student experience to remain viable in the face of intensifying competition. In today’s digital world, ...
More »Dr Stuart Middleton | The necessity of fun and engagement at university in 2021: Podcast
CampusReview · Dr Stuart Middleton | The necessity of fun and engagement at university in 2021 In contrast to previous academic years, it’s doubtful many would have described their 2020 university year as ‘fun’. Perhaps ‘challenging’ or even ‘stressful’ would ...
More »Proposed contract cheating legislation a good first step but more action needed
Contract cheating refers to students outsourcing their assessments to professional cheating services or through arrangements with friends or peers. A typical example would be a student paying for an essay which is then submitted as their own work. As classroom ...
More »